Support
Need a hand with Pulse? Send a message to the address above with a question, bug report, or feature request.
For technical issues, include the device you're using, your macOS version, and a quick description of what happened. If you can reproduce the problem, the steps that lead to it are especially useful.
Every message is read, and replies generally arrive within two working days. If you haven't heard back after a few days, feel free to send it again.
Common questions
- What do I need to use Pulse?
The Mac you want to monitor needs to be running Pulse. To view it remotely, use Pulse on an iPhone, iPad or another Mac signed into the appropriate iCloud account. Live viewing also requires both devices to be on the same local network.
- How does remote viewing work?
Pulse has two remote modes. On the same network, your devices connect directly and readings update once a second. When you're away, Pulse reads snapshots that the Mac saves to your private iCloud every five minutes.
The status shown in Pulse tells you which connection you're using and how old the current reading is.
- Why isn't Pulse live when I'm away?
Pulse doesn't stream your Mac's monitoring data through an Avenue apps server. Live updates use a direct local connection, so they only work while both devices are on the same network.
Away from that network, Pulse uses iCloud snapshots instead. These update every five minutes, and Pulse shows the age of the snapshot so an older reading is never presented as live data.
- Why doesn't my Mac appear on my iPhone or iPad?
First, make sure Pulse is running on the Mac you want to monitor. In Pulse settings, check that Allow Remote Connections is enabled.
For live viewing, both devices also need to be on the same local network. Pulse discovers nearby Macs automatically, so you shouldn't need to enter an IP address or configure a connection manually.
If you're away from the network, make sure Sync to iCloud is enabled and that iCloud is available on both devices.
- What does Pulse send to iCloud?
Pulse sends monitoring snapshots needed for remote viewing, including system activity, temperatures, memory, storage information, fan speeds, power, battery status and the busiest processes.
Hardware details such as serial numbers and firmware information stay on the Mac. Storage scans also run locally, and disk speed tests can only be started from the Mac itself. Remote devices can see completed speed test results, but can't start a test.
- Can Avenue apps see my Mac's data?
No. Local connections stay on your network, and iCloud snapshots are stored in your own private iCloud database.
Pulse doesn't use an Avenue apps account or an Avenue apps server to move monitoring data between your devices.
- Why does Pulse say "Stale" or show a time beside a reading?
Because the latest reading isn't current enough to call live.
Pulse shows the state of every remote connection, including Live · local, Stale · 8 sec ago, iCloud · 4 min ago, and Unavailable. If a connection drops or you're looking at an iCloud snapshot, you can see exactly how old the displayed information is.
- Does Pulse work on iPad?
Yes. Pulse is a universal app for iPhone and iPad, so one download gives you the native app on both devices. It works on any compatible iPhone or iPad running the minimum required iOS or iPadOS version.
- Can you add something?
Please do. Feature requests are welcome, especially when they make the app more useful without adding unnecessary complexity.
Reporting a bug
A screenshot can make a problem much easier to identify. If Pulsecrashes, leaving crash reporting enabled in your device's privacy settings can also provide useful technical details through Apple and help narrow down the cause.